When are you open?

Symphony Mall

• 10AM to 10PM 7 days a week

The Gate Mall

• 10AM to 11PM Saturday till Wednesday
• 10AM to 12AM Thursday & Friday

How much is the delivery charge?

Delivery for most areas is 2KD. For further areas it can increase to a maximum of 6KD

Do you deliver to my area?

We deliver to anywhere in Kuwait.

How can I re-order products I previously ordered?

Simple! Login with your email and passwords then click proceed to your account page. You will see a list of all your previous orders - simply click re-order on the order you want. If you wish to edit the order, simply proceed to the cart page.

When will you deliver my order?

You can select a delivery time during your checkout process. Otherwise, it takes between 18 to 24 hours to deliver your regular order and 2 days to deliver your customized order, depending on the time of day, the traffic level we are facing and your location.

Is Shopping on www.nazekgifts.com Secure?

When you order anything from us your order is made over a secure connection via an SSL (Secure Socket Layer). This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on www.nazekgifts.com as safe as possible.

Is my Credit Card/Knet information safe?

In compliance with the highest industry standards, We do not take nor save any of your credit card or Knet information on our servers.

When you make a payment through Knet, you will be directed through a secure connection to the Knet page. Knet will then process the payment and will only send us back a confirmation of the payment. This way, your data will never leave the Knet page.

When you make a payment with your Visa or Mastercard, you will be directed through a secure connection to Commercial Bank. Commercial Bank will then process the payment and will only send us back a confirmation of the payment. This way, we never store your card number.

Do I have to be home when the order is delivered?

No, just someone to accept and sign for the order.

What if my order is missing a product or product is past its expiry date? We are sorry for this inconvenience. Please call our customer service line +965 60627080 and we will do the everything we can to make up for our mistake.

How can I pay for my order?

You can pay online using:

Knet

Visa

Mastercard

If I have an issue in item which is delivered by a specialty store, what shall I do?

Please contact our customer service on WhatsApp on the number +965 60627080 and we will do everything we can to resolve this issue for you.